![]() Windows 11 or Windows 10: On the Windows task bar, type Control Panel in the Type here to search box, select Control Panel in the search results, and then select Programs and Features. Using the steps below for your operating system. Let's uninstall any versions of Office you aren't using before we continue to troubleshoot. Step 2: Check for multiple copies of OfficeĪctivation can fail if you have multiple copies of Office installed. If it's not, your email address won't work for signing in to Office. Your Office product or Microsoft 365 subscription should be listed there. To check if your Microsoft account is associated with Office, sign in to Services & subscriptions. If you're at work or school, you may need to log in using your work or school account instead of your personal email account. Please try signing in using all your personal email addresses in case youīought Office using a different email address. If your subscription has expired, you'll see "We couldn't find any Office products." Renew your subscription to use Microsoft 365.Ĭheck your subscription status Step 1: Sign in with the right account ![]() Try this: Check for multiple copies of Office Having two installs can cause activation conflicts. You may not realize you have more than one copy installed. Step 2: Check for multiple copies of Office You'll see "We couldn'tįind any Office products" if you use the wrong address. If Office asks you to sign in, enter the account you used to buy Office. Step 1: Sign in to Office with the right account Why does my computer say product activation failed?. ![]() Can I still use Microsoft Word if product activation failed?. ![]() How do I fix product activation failed in Word?.Check your computer's date, time, and time zone.Microsoft 365: Use the Microsoft Support and Recovery Assistant.Step 3: Check your Microsoft 365 subscription status.Step 2: Check for multiple copies of Office. ![]()
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January 2023
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